Quality Assurance
All products offered through Eurbal.com are thoroughly vetted.
We only offer herbal and natural products from sources we know and trust. Every product we sell is not only researched and recommended by our Scientific Advisory Board but is also included in the personal health and wellness practice of the Eurbal team.
We select our manufacturing relationships and third-party brands based the depth of their experience in natural and holistic wellness, a demonstrated commitment to a mission and purpose aligned with our own, and best-in-class manufacturing practices that incorporate the latest techniques in product composition, testing, and quality assurance.
Within the Eurbal family of products, our product development team is intimately involved in production, from cultivation through manufacturing, to ensure consistency in potency and purity. Before we take any product to market our extensive research and development process subjects each product to internal and third-party testing.
Thanks for your interest in becoming an Eurbal affiliate. We offer an industry leading commission program.
Please contact us at info@eurbal.com and we will get back to you within 48 hours.
Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers
We use the following carriers to deliver our products:
USPS
UPS
FedEx
DHL
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown the cost of shipping, and you will have a chance to adjust your order.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email info@eurbal.com to request a refund and we will assign you a tracking #.
- Mail your returned item to:
Eurbal, LLC
P.O. Box 100091
Denver, CO 80250
Welcome to Eurbal.com!
Please review the Agreement carefully. If you do not agree to the terms and conditions contained within the Agreement in its entirety, you are not authorized to use the Website in any manner or form whatsoever.
Eurbal LLC reserves the right to make changes to this site and these terms and conditions at any time.
This Website is owned and operated by Eurbal LLC. You agree to the following Terms of Use for the Website in their entirety, when you access or use the Website and/or purchase products or services offered on our Website (“Products”). These Terms and Conditions apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site.
The Privacy Policy (“Privacy Policy”) and any other applicable Eurbal operating rules, policies, price schedules and other supplemental terms and conditions or documents that may be published from time to time, are expressly incorporated herein by reference (collectively, the “Agreement”).
1. Definition
The “Eurbal Sites” shall mean all areas and services offered or available on the interactive online service operated by Eurbal LLC and/or its affiliates on the World Wide Web. The Eurbal sites consist of information, services and content provided by Eurbal and/or its affiliates and/or third parties.
2. General
Unless otherwise noted, the products and services on the Site are intended for personal, non–commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws.
Eurbal shall have the right at any time to change or discontinue any aspect or feature of the Eurbal Website including, but not limited to, the content, hours of availability, and equipment needed for access or use. Such changes, modifications, additions or deletions shall be effective immediately without further notice thereof. Amendments to the terms and conditions contained herein may be given by means including but not limited to, posting on the Eurbal Sites a revised version of this Agreement or notification by electronic mail.
Any use of the Eurbal Sites after such notice shall conclusively be deemed to be acceptance of such changes, modifications, additions or deletions. The user agrees to review the terms and conditions of this Agreement periodically to be aware of such revisions.
We control and operate the Site from our offices in the State of Colorado, United States of America. While we invite visitors from all parts of the world to visit the Site, visitors acknowledge that the laws of the United States of America and the laws of the State of Colorado govern the Site, and all activities available on and through the Site. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access the Site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
3. Eligibility
You represent and warrant that you (a) are above the legal age of majority in your jurisdiction of residence, (b) have not previously been suspended or removed from the Site, (c) do not have more than one account at any given time for the Site; (d) you will only provide us with true, accurate, current and complete information if you register for an account and/or Orders. If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof) and (d) that you have full power and authority to enter into the Terms and Conditions and in doing so will not violate any other agreement to which you are a party.
4. Trademark information and site terms of use
This site is owned and operated by Eurbal LLC. Unless otherwise specified, all materials appearing on this site, including trademarks, text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Eurbal LLC, Copyright © 2015, ALL RIGHTS RESERVED. All audio and video material is licensed by, or are the sole property of Eurbal LLC or their respective content providers. All software used on the site is licensed by, or is the sole property of Eurbal LLC or those vendors supplying the software. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit the content of the Eurbal Sites or any portion of it.
Except as otherwise expressly permitted under copyright law, you may not copy, redistribute, publish, display or commercially exploit any material from the Eurbal Sites without the express permission of Eurbal and, if applicable, the copyright owner. In the event of any permitted copying, redistribution or publication of material from the Eurbal Sites, no changes in or deletion of author attribution, trademark, legend or copyright notice shall be made. In particular, Eurbal prohibits any party from displaying the content on the Eurbal Sites in any format where third party advertising or other materials that Eurbal did not authorize in writing is viewed or viewable together with Eurbal’ s proprietary content.
You acknowledge that you do not acquire any ownership rights by downloading or copying copyrighted material. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Eurbal is a registered trademark, trademark or service mark of Eurbal LLC. The use of any Eurbal trademark or service mark without the express written consent of Eurbal LLC is strictly prohibited.
You hereby grant to Eurbal and its respective affiliates worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any e-mail, video, graphic, data, or information sent by you to Eurbal (in whole or in part) and/or to incorporate it in other works in any form, media or technology now known or later developed.
We are not liable for orders that we cannot fulfill due to causes beyond our control or for incomplete or inaccurate information being supplied by you or someone acting for you at the time your order is placed. For any order you shall provide Eurbal with accurate, complete and updated information provided by you at the time of your purchase.
The Eurbal Sites may contain links to other Web sites, resources and advertisers. Eurbal is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall Eurbal be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site.
You agree that Eurbal LLC shall not be responsible or liable for any loss or damage of any sort incurred as the result of your dealings with any third party site that you find or link to through eurbal.com. You should direct any concerns to such external site’s administrator or web master.
You agree not to take any action to interfere with the function or accessibility of the Eurbal Site or to take any action to restrict the access of others thereto.
5. Disclaimer of Warranty; Limitation of Liability.
YOU EXPRESSLY AGREE THAT USE OF THE EURBAL SITE IS AT YOUR SOLE RISK. NEITHER EURBAL, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS WARRANT THAT THE EURBAL WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE EURBAL SITE OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR PRODUCTS PROVIDED THROUGH THE SITES.
THE EURBAL SITES ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
THE DISCLAIMERS OF LIABILITY CONTAINED IN THIS SECTION APPLY TO ANY DAMAGES OR INJURY CAUSED, DIRECTLY OR INDIRECTLY, BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. YOU SPECIFICALLY ACKNOWLEDGE THAT EURBAL IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, IN NO EVENT WILL WE OR OUR AFFILIATES, INCLUDING, WITHOUT LIMITATION, OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, SUCCESSORS AND ASSIGNS, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR BUSINESS INTERRUPTION, WASTED EXPENDITURE, LOSS OF BUSINESS AND OTHER PROFITS, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF PROGRAMS, COST OF REPLACING EQUIPMENT, SOFTWARE OR OTHER GOODS OR SERVICES, OR LOSS OF RECORDS, INFORMATION OR DATA), OR ANY OTHER DAMAGES ARISING IN ANY WAY ARISING OUT OF OR RELATED TO: (i) THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE THE SITE ANY PLATFORM APPLICATIONS OR ANY CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SITE; OR (ii) ANY CLAIM (INCLUDING FOR PROPERTY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM) ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF, THE SITE OR THE LINKED SITES, OR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR OTHER MATERIALS AVAILABLE ON OR THROUGH THE SITE OR LINKED SITES, EVEN IF WE OR OUR AFFILIATES, OR OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, CONTENT PROVIDERS, SUCCESSORS AND ASSIGNS ARE AWARE OR SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW (THEREBY MINIMIZING OUR LIABILITY TO YOU TO THE LOWEST AMOUNT THAT APPLICABLE LAW PERMITS).
YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR FOR DISPUTES AGAINST US OR ANY OF OUR AFFILIATES IS TO DISCONTINUE YOUR USE OF THE WEBSITE.
NOTHING IN THESE TERMS AND CONDITIONS SHALL BE DEEMED TO EXCLUDE OR LIMIT YOUR LIABILITY IN RESPECT OF ANY INDEMNITY GIVEN BY YOU UNDER THESE TERMS AND CONDITIONS.
EURBAL NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT ON THE EURBAL SITE, NOR FOR ANY OFFENSIVE, DEFAMATORY OR OBSCENE POSTING MADE BY ANY THIRD PARTY. UNDER NO CIRCUMSTANCES WILL EURBAL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE CONTENT ON THE EURBAL SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE EURBAL SITES. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC INFORMATION, OPINION, ADVICE OR OTHER CONTENT, INCLUDING BUT NOT LIMITED TO FINANCIAL, HEALTH, OR LIFESTYLE INFORMATION, OPINION, ADVICE OR OTHER CONTENT.
EURBAL DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY PRODUCTS OR SERVICES OFFERED THROUGH THE EURBAL SITES (WITH THE SOLE EXCEPTION BEING WRITTEN WARRANTIES PROVIDED IN CONNECTION WITH EURBAL PRODUCTS OR SERVICES) AND WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN USERS AND THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. EURBAL MAKES PRODUCTS OR SERVICES AVAILABLE ON THE EURBAL SITES WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
6. Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Eurbal LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Eurbal LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $250.00(U.S.) are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Eurbal LLC is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Eurbal LLC. We reserve the right to substitute out of stock or discontinued items with an item of similar or greater value.
7. Sales Taxes
Eurbal shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Colorado. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
8. Indemnification
You herewith agree to defend, indemnify and hold harmless Eurbal, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising out of the use by you of the Eurbal Sites, including claims by other users of your equipment, access or membership.
9. Termination
Eurbal shall have the right to immediately terminate this Agreement with respect to any user which Eurbal, in its sole discretion, considers to be unacceptable, or in the event of any breach by you of this Agreement. The provisions of Sections 4, 5, 8, 9,10,11 and 12 shall survive termination of this Agreement.
10. Risk of Loss
All Products purchased online from Eurbal are made pursuant to a shipment contract with our carriers. That means that risk of loss and title for the Online Products purchased pass to you upon our delivery to the carrier.
11. Arbitration
By using this Site, you agree that Eurbal LLC at its sole discretion, may require that: (1) any and all disputes and causes of action related to or connected with these Terms, the Site, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at the AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and (3) judgment upon such arbitration award may be entered in any court having jurisdiction. Under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, punitive, incidental or consequential damages, or any other damages, including attorneys’ fees, other than participant’s actual out–of–pocket expenses (i.e., costs associated with purchasing a product), and participant further waives all rights to have damages multiplied or increased.
Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party’s actual damages in any arbitration initiated under this section, except as may be required by statute.
12. Miscellaneous
This Agreement and any operating rules for the Eurbal Sites established by Eurbal constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of the State of Colorado without regard to its conflict of laws rules. Any dispute arising under or relating to this Agreement or any Eurbal Site shall be brought in state or federal courts in Denver, Colorado, and you hereby irrevocably consent to the jurisdiction of such courts. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. You also give full permission to Eurbal to charge other accounts provided on items purchased and not paid for. The section headings used herein are for convenience only and shall not be given any legal import.
90 Day Money Back Guarantee
We are happy to accept returns for refund or exchange on unopened product that is returned in good condition. We do not offer free return shipping.
If you are unsatisfied with a product or products purchased via Eurbal LLC, we are happy to refund your money within 90 days of your order. No question asked!
Here at Eurbal we embrace the deep tradition of German/European natural medicine strengthened by the scientific and medical rigor of present day. We are 100% dedicated to providing high quality products to our customers. We stand behind our products and your experience as a customer.
How does the Money Back Guarantee work?
If a product doesn’t meet your expectations, simply ship the remaining items back to us at your cost for a refund of the total for the remaining unopened bottles.
Is there any deadline for the Money Back Guarantee?
The deadline for returns is 90 days from your order date. Simply ship the rest of your order back within this time frame and you are eligible for our Money Back Guarantee.
Where do I ship my return to?
Please securely package your return, with a copy of your shipping receipt, in a protective box and ship to:
Eurbal Brands
PO Box 1000091
Denver, CO 80250
Please note that Eurbal LLC is not responsible for return shipping costs.
The 90 Day Money Back Guarantee applies only to purchases made through eurbal.com.
FAQs on ordering at Eurbal.com
Q: Is it safe to order online?
A: Ordering from Eurbal online is safe and secure. Once you click on “Checkout,” you’re on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.
Q: How do I find out if an order has been received?
A: After placing your order you will receive a web confirmation and also an email confirmation.
Q: How do I check the status of an order I have placed?
A: Log in, then to go to the “Order History” section You will see all your Eurbal.com orders along with their status and UPS tracking numbers. If you are already logged in, click on “Your Account”, then click on “Order History.”
Q: I got an error message while trying to order on your website; what went wrong?
A: The most common error on our web store is that something in the credit card information was entered wrong. Please double check the following things: 1) the BILLING ADDRESS (especially the zip code) you entered matches the information your credit card company has on file, 2) You entered all of the credit card info (#, expiration date, security code) correctly. If you are still getting an error after verifying this information, please contact us directly so we can assist you!
The privacy practices set forth in this privacy policy are for the Eurbal Website only. If you link to other web sites, please review the privacy policies posted at those sites.
By using our site, you consent to our privacy policy.
What information do we collect?
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.
Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you so long as those parties agree to keep this information confidential. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on 01/01/2015
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Privacy Contact Information:
Eurbal Brands
PO Box 1000091
Denver, CO 80250
info@eurbal.com
FAQs about Eurbal Products
Q: Where can I purchase Eurbal products
A: Products offered on our website are only available on eurbal.com in the US.
Q: Are your products safe?
A: We strive to sell products that are safe & effective. All of our products are manufactured in Germany under the strict control of the German FDA. Each manufacturer has a long legacy and tradition of producing supplements. Only the highest quality ingredients are used with in the production process.
If you have any specific medical concerns, please consult with a holistic practitioner or your doctor before starting a new supplement regime. Also, please note our guidelines for pregnancy/lactation below and also note that some of our products contain alcohol (see below). We are not licenced practitioners, and cannot recommend or prescribe any of our products for medical uses.
Q: Why is there alcohol in some of our products?
A: Alcohol is the best way to extract and preserve the chemical constituents of herbs. This is the traditional method of making tinctures, and it gives the longest shelf life possible. There is a very low amount of alcohol in each serving, when you consider the dose of the product and the percentage alcohol (1/4 tsp of a tincture that contains 30-35% alcohol is about 1/12 tsp alcohol–only few drops!). You can think of it as using a mouthwash or cough medicine–tinctures are certainly not an alcoholic beverage!
Q: When does a product expire? How should I store my products?
A: Ideal storage for herbal products is in a cool, dark place. To determine the expiration date, check the expiration date printed on the label.
Q: Is there gluten in your products?
A: Some products may contain gluten, please check the label for individual product information. In general we do not use Genetically Modified Organisms in our products (no GMOs).
Q: Can I use herbal products while pregnant and/or breastfeeding?
A: Please consult your healthcare practitioner prior before you start any new health regime.
Q: How can I stay informed about updates, events, and news from Eurbal?
A: Sign up for our newsletter , follow us on Faceboot, Twitter or Instagram! We post all the most important and up-to-date news on our social media sites!
Don’t see the answer to your question here? Contact us at info@eurbal.com or call 888-344-8703 between 10-5 EST, Monday-Friday (or leave a message)!
FAQs About Shipping From Eurbal.com
Q: How much does shipping cost?
A: That depends on the weight of your package, where you live, and which shipping method you choose.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $75.
Q: Do you ship internationally?
A: Unfortunately we do not ship our products outside of the USA at this time. However, there are several great online retailers that carry our products and also specialize in cost-effective international shipments.
Q: How long will it take for my package to arrive?
A: This depends on where you live and which shipping method you choose. We offer USPS and UPS as shipping options; you can go to their websites to estimate shipping costs/times. We are located in Denver Colorado, for your reference.
Q: How long will it take for my package to ship from Eurbal?
A: We ship 5 days a week, we do not ship on Saturday or Sunday. If you place your order late in the day on Friday, it will not ship until Monday. We are a small company; please take this into account when placing your order and choosing your shipping method.
Q: Can I add an item to my order after it has been placed?
A: We are happy to accommodate add-ons if we receive them before your order has shipped! PLEASE CALL US at xxxx to do this over the phone. Leave a message if it is after hours, so we can pull your order before it ships!
Q: My package arrived damaged; what do I do?
A: When a package from Eurbal arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please send us an email at customersupport@eurbal.com or call us at xxxxx and we will happily assist you with this matter over the telephone.
Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
Q: What shipping methods are available for web orders?
A: We offer USPS and UPS as shipping options. All of their shipping guidelines apply to our shipments. Please follow the links to USPS and UPS‘s pages for specific guidelines on shipping times, delivery standards, and more before selecting your shipping method at checkout. Please note that USPS Priority Mail does NOT require a signature for delivery, thus they may leave your package on your doorstep. Eurbal is NOT responsible for packages stolen from a residence (neither is the Postal Service). Please choose UPS shipping if this is of concern to you. Eurbal is not responsible for issues with shipping carriers.
Q: Why are some shipping methods not showing up as available to me on your website?
A: USPS will not deliver to some residential addresses. Make sure you enter a PO box if this is the case. If you think you are getting this message in error, please contact us directly and we will assist you.
